Return & Refund Policy

Return Policy

We offer a 7-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return the product within 7 days for a full refund or exchange, provided the item meets our eligibility criteria.

To initiate a return, please contact our customer support team with your order number and the reason for your return. We will provide you with detailed return instructions and, if applicable, a prepaid return shipping label.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, unworn, and in the same condition as received
• All original tags, labels, and packaging must be intact
• The return request must be initiated within 7 days of delivery
• Products must not be damaged, altered, or customized
• Proof of purchase (order number or invoice) must be provided

How to Return

Refund Policy

Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method used at the time of purchase.

Please note that it may take an additional 5-7 business days for the refund to appear in your account, depending on your bank or payment provider. Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item sent).

Refund Process

• We receive your returned item and inspect it for eligibility
• If approved, your refund is processed within 7 business days
• You will receive an email confirmation once the refund is issued
• The refund amount will be credited to your original payment method
• If the return is due to our error, we will also refund the shipping cost

Exchange Policy

We offer exchanges for size, color, or style within 7 days of delivery. If you would like to exchange an item, please contact our customer support team, and we will arrange for the exchange.

The exchanged item must meet the same eligibility criteria as returns. If the item you wish to exchange for is of a different price, you will either receive a refund for the difference or be required to pay the additional amount.

How to Exchange

• Contact us within 7 days of delivery with your order number
• Specify the item you want to exchange and your preferred replacement
• We will provide exchange instructions and arrange pickup (if applicable)
• Return the original item in its original condition with all tags and packaging
• Once we receive and verify the item, we will ship your replacement

Cancellation Policy

You may cancel your order within 24 hours of placing it, provided the order has not been shipped or processed. To cancel an order, please contact our customer support team immediately with your order number.

If your order has already been dispatched, you will need to follow our return policy once you receive the item. Custom or personalized orders cannot be cancelled once production has begun.

Cancellation Process

• Contact us within 24 hours of placing your order
• Provide your order number and reason for cancellation
• If the order has not been shipped, we will cancel it and process a full refund
• Refunds for cancelled orders are processed within 7 business days
• If the order has already shipped, you will need to return it once delivered

Additional Information

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage and your order number. We will arrange for a free replacement or full refund, including return shipping costs.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item). We recommend using a trackable shipping method to ensure your return reaches us safely.